R999 Game Privacy Policy — Your Data, Our Responsibility

1Who We Are

R999 game is an online gaming platform operating at r999game.app, offering sports betting, casino games, slots and live dealer tables to adult players in Pakistan. When this Privacy Policy refers to "r999 game", "we", "us" or "our", it means the operator of the r999game.app platform.

This Privacy Policy applies to all personal data collected through the r999 game website, the mobile app for Android and iOS, and any associated services or communications. It sits alongside our Terms and Conditions and Responsible Gaming policy, both of which are linked from the footer of every page.

If you have questions about how your data is handled before registering, please contact our support team — we are happy to answer any privacy-related questions upfront.

2Data We Collect

The personal data we collect falls into the following categories:

We do not collect sensitive personal data such as biometric data, political opinions, or health information unless you voluntarily provide it in the context of a responsible gaming request (for example, if you self-declare a gambling-related issue when requesting self-exclusion).

3How We Collect Your Data

We collect personal data through several different channels depending on your interaction with r999 game:

Directly from you

• When you complete the registration form to create an account on r999 game.
• When you submit identity verification documents as part of the Know Your Customer (KYC) process.
• When you make a deposit or initiate a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or card.
• When you contact our support team via live chat, email or any in-app messaging feature.
• When you update your account profile or adjust notification and preference settings.

Automatically through the platform

• When you browse the r999 game website or use the mobile app, we automatically collect technical data such as your IP address, device identifiers and session activity.
• When you place bets, spin slots or interact with live casino tables, your gaming activity is recorded automatically in our systems.
• Through cookies and similar tracking technologies — see Section 7 for full details on how we use cookies.

From third parties

• From payment providers such as J azzCash and Easypaisa, we receive transaction confirmation data necessary to credit your account or process your withdrawal in PKR.
• From identity verification partners who help us confirm your identity documents are valid, as part of our KYC obligations.
• From fraud prevention services that flag suspicious activity patterns to help protect all players on the platform.

4Why We Use Your Data

Every piece of data we collect has a specific purpose. We do not use your personal information for anything beyond what is described here without notifying you first.

• Account Management: To create, maintain and secure your r999 game account, verify your identity and age, and ensure only you can access your account.
• Transaction Processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods accurately and securely.
• Delivering Our Services: To allow you to place bets on cricket, PSL, T20 internationals, football and esports, play slots, access live casino tables and use all other features of the platform.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints and maintain records of our communications with you.
• Security & Fraud Prevention: To detect, investigate and prevent fraudulent transactions, money laundering, bonus abuse, multiple account creation and other prohibited activities that could harm you or other players.
• Responsible Gaming: To monitor gaming activity patterns that may indicate problem gambling and, where appropriate, to apply the deposit limits, cooling-off periods or self-exclusions you have requested.
• Marketing Communications: To send you promotional offers, bonus updates and news about r999 game — but only where you have opted in to receive such communications. You can opt out at any time through your account settings.
• Platform Improvement: To analyse how players use the platform so we can improve game selection, fix issues and make r999 game a better experience for everyone.

5Payment Data & PKR Transactions

Because r999 game operates entirely in PKR and processes payments through Pakistan-based channels, the way we handle financial data is worth explaining in some detail.

When you make a deposit or request a withdrawal, we receive transaction reference data from your payment provider — JazzCash, Easypaisa, Raast or your bank. We do not store full card numbers or mobile wallet PINs on our own servers. Payment credentials are handled by the payment provider directly, and we receive only the confirmation data needed to update your account balance.

• All transaction records in PKR are retained as part of your account history and are available to you in the transaction section of your account dashboard.
• Financial records may be retained for a period beyond account closure to meet our anti-money-laundering and record-keeping obligations.
• We may share transaction data with our payment processing partners strictly for the purpose of completing your requested transaction — not for any other use.
• If a withdrawal is requested to a payment method different from the one used to deposit, we may carry out additional verification checks to protect against fraudulent activity.

6Sharing Your Data

We do not sell, rent or trade your personal data. We share it only in the following limited and specific circumstances:

• Payment Providers: JazzCash, Easypaisa, Raast, banks and card processors receive only the data necessary to complete your transaction.
• Identity Verification Partners: Third-party KYC service providers receive your identity document data solely for the purpose of verifying your identity as required before we can process withdrawals.
• Game Providers: Third-party game studios whose slots and live casino products appear on r999 game may receive a session token to deliver game content. They do not receive your full profile or payment data.
• Fraud Prevention Services: We may share limited technical data such as IP address and device identifiers with fraud detection partners to help identify and prevent prohibited activity.
• Legal Requirements: We may disclose your data where required to do so by a valid legal obligation, court order or to protect the rights and safety of r999 game, its employees or other players.
• Business Transfers: In the event of a merger, acquisition or sale of the platform, your data may be transferred as part of that transaction. You would be notified of any such change before your data is transferred to a new operator.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are not permitted to use it for their own purposes beyond the specific task we have engaged them for.

7Cookies & Tracking Technologies

R999 game uses cookies and similar technologies to make the platform function correctly, to improve your experience and to understand how players interact with the site. Here is a breakdown of the types of cookies we use:

• Essential Cookies: These are required for the platform to work. They manage your login session, keep you authenticated as you navigate between pages and remember your security preferences. You cannot opt out of essential cookies while using the site.
• Functional Cookies: These remember your preferences such as language settings, your preferred sports markets (for example, cricket or PSL fixtures) and display preferences. They make your experience more personalised.
• Analytics Cookies: These help us understand which pages and features are most popular, how long sessions last and where players encounter issues. The data collected is aggregated and does not identify you individually.
• Marketing Cookies: These are used to show you relevant promotional content about r999 game bonuses and offers. They are only set where you have given consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the r999 game platform, particularly features that depend on your login session remaining active.

8Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by our legal and compliance obligations. In practice this means:

• Active Accounts: We retain all account data for as long as your account remains open and active on r999 game.
• Closed Accounts: Following account closure, we retain identity and transaction records for a minimum period to comply with anti-money laundering requirements and to resolve any outstanding disputes.
• Support Communications: Records of support interactions are retained for a reasonable period after the matter is resolved, to help with any follow-up queries.
• Marketing Data: If you have opted in to marketing communications, we retain your marketing preferences until you opt out or request deletion.

Once the retention period for any category of data has expired and there is no longer a legitimate reason to keep it, we securely delete or anonymise that data so it can no longer be associated with you.

9Your Rights Over Your Data

As a user of r999 game, you have meaningful rights over the personal data we hold about you. These rights are available to all players and can be exercised by contacting our support team:

• Right of Access: Request a copy of the personal data we hold about you, including what data we have, where it came from and how it is being used.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to ask us to correct it. You can update basic contact details directly in your account settings.
• Right to Erasure: Request deletion of your personal data where it is no longer needed for its original purpose, subject to our legal retention obligations.
• Right to Restrict Processing: In certain circumstances you may ask us to limit how we use your data while a dispute or complaint is being resolved.
• Right to Object: You may object to us using your data for direct marketing at any time. Simply update your notification preferences in account settings or contact support.
• Right to Data Portability: Where technically feasible, you may request your data in a structured, commonly used and machine-readable format.

To exercise any of these rights, contact our support team via live chat or email. We will acknowledge your request promptly and aim to fulfil it within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure data is not released to an unauthorised person.

10Children's Privacy

R999 game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on our platform requires you to confirm that you are 18 years of age or older, and we carry out age verification as part of the KYC process.

If we become aware that a user under the age of 18 has registered an account or provided personal data to us, we will immediately close that account, delete the associated personal data and refund any real-money balance to the payment method used, where it is possible to do so safely.

If you believe a minor has registered on r999 game, please contact our support team immediately with the relevant details so we can investigate and act without delay.

11Security Measures

Protecting your personal data is something we invest in continuously. The security measures in place at r999 game include:

• SSL/TLS encryption on all data transmitted between your device and our platform, covering both the website and the mobile app.
• Encrypted storage of personal and payment data at rest using industry-standard algorithms.
• Access controls ensuring that only authorised staff with a legitimate need can access player account data, and all such access is logged and audited.
• Regular security assessments and vulnerability reviews of our platform infrastructure.
• Two-factor authentication available to players who wish to add an extra layer of protection to their account login.
• Fraud detection systems that monitor for suspicious activity and flag unusual patterns for human review.

While we take every reasonable precaution to protect your data, no internet-based system can be guaranteed 100% secure against all threats. You also play an important role in keeping your account safe — use a strong, unique password, never share your login credentials and log out fully when using a shared device. If you suspect your account has been compromised, contact support immediately via live chat.

12Third-Party Services

The r999 game platform integrates with a number of third-party services to deliver its full feature set. These include game studios, live dealer providers, payment gateways and analytics tools. Each of these third parties operates under its own privacy policy and data handling standards.

When you play a slot game or join a live casino table on r999 game, the game content is typically delivered by a third-party studio. That studio may process a session identifier to deliver the game but does not receive your full personal profile or payment details directly from us.

Payment gateways including JazzCash, Easypaisa and Raast handle the financial transaction on their own infrastructure. Their privacy practices govern how they handle your payment credentials during a transaction. We encourage you to review the privacy policies of any payment provider you use.

R999 game is not responsible for the privacy practices of third-party services. Our Privacy Policy covers only what happens with data on our own platform and systems.

13Changes to This Policy

We review this Privacy Policy periodically and update it when our practices change or when we need to reflect new legal or operational requirements. When updates are made, the "Last updated" date at the top of this page will be revised.

For changes that are material — meaning they meaningfully affect how we collect, use or share your data — we will make reasonable efforts to notify registered players via email or an in-app notification before the changes take effect.

Your continued use of r999 game after an updated Privacy Policy has been published constitutes your acceptance of those changes. If you do not agree with a revised policy, you should stop using the platform and contact us to close your account and request deletion of your data where applicable.

We always recommend bookmarking this page and checking it from time to time, even if you have not received a notification, so you stay fully informed about how your personal information is handled.

14Contact & Data Requests

For any privacy-related query — whether you want to know what data we hold, request a correction, ask for deletion, or raise a concern about how your data has been handled — our support team is available 24/7 via live chat within the platform and the mobile app.

You can also reach us by email. Our support email address is displayed in the footer of every page on this website. When contacting us about a privacy matter, please include your registered username or account reference and specify clearly what your request is, so we can handle it as efficiently as possible.

We treat all privacy requests seriously and aim to acknowledge them promptly. Identity verification may be required before we can fulfil certain requests, to protect your data from being released to someone impersonating you.